Last Updated: 5th April, 2025
Welcome to Fixing You Now (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website and online therapy services for addiction (“Services”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By using our website and Services, you confirm that you are at least 18 years of age or have obtained parental or guardian consent where applicable, and that you agree to these Terms and our Privacy Policy.
2. Description of Services
Fixing You Now provides online therapy for addiction through licensed professionals. Our Services include virtual therapy sessions, support resources, and personalized care plans available via a weekly subscription service. Our online platform is designed to offer convenience and accessibility; however, the Services are not a substitute for in-person medical treatment in emergency situations.
3. Subscription and Payment
- Subscription Services: By subscribing to our weekly service, you agree to pay the recurring fees outlined at the time of purchase.
- Billing: Billing will occur on a weekly basis. Payment methods accepted are those specified on our website.
- Cancellation: You may cancel your subscription at any time via your account settings. Cancellation will take effect at the end of the current billing cycle. No refunds will be provided for any partial week of service unless required by law.
- Price Changes: We reserve the right to modify subscription fees upon prior notice. Continued use of the Services after price changes constitutes acceptance of the new fees.
4. User Responsibilities
- Accurate Information: You agree to provide accurate and complete information during registration and in your ongoing use of our Services.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect any unauthorized use of your account.
- Appropriate Use: You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You must not use the Services in any way that could harm or interfere with the functionality of the website or other users.
5. Online Therapy Disclaimer
- Not a Substitute for Medical Treatment: Our Services are intended for informational and support purposes only. They do not substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
- Emergency Situations: In the event of a medical or psychiatric emergency, please immediately contact your local emergency services or go to the nearest emergency room.
6. Confidentiality and Privacy
We take your privacy seriously. Our practices regarding the collection and use of personal information are detailed in our Privacy Policy. By using our Services, you consent to such use and disclosure of your information.
7. Intellectual Property
All content, including text, graphics, logos, and software on the Fixing You Now website, is the property of Fixing You Now or its licensors and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or otherwise exploit any part of our content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Fixing You Now and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services. Our total liability for any claim shall not exceed the amount you have paid for the Services during the twelve months preceding the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless Fixing You Now, its affiliates, officers, and employees from any claims, liabilities, damages, losses, or expenses arising out of your use of our Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
10. Termination
We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.
11. Modifications to Terms
Fixing You Now reserves the right to update or modify these Terms at any time. We will notify you of any significant changes through the website or via email. Your continued use of our Services after the changes have been posted will signify your acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of laws principles.
13. Dispute Resolution
Any disputes arising under or in connection with these Terms shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes may be submitted to mediation or arbitration in accordance with the laws of [Insert Jurisdiction].
14. Contact Information
For any questions about these Terms, please contact us at:
Fixing You Now
Email: inquiries@fixingyounow.com