Last Updated: 5th April, 2025
This Privacy Policy explains how Fixing You Now (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website and use our online therapy services for addiction, including our weekly subscription services (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
- Account Information: When you register for an account, we collect personal details such as your name, email address, and contact information.
- Payment Information: To process subscription payments, we collect payment details (e.g., credit/debit card numbers, billing addresses) through secure payment processors.
- Therapy and Health Information: In connection with our online therapy services, you may provide sensitive health information. We handle such information with additional care and in compliance with applicable health privacy regulations.
b. Non-Personal Information
- Usage Data: We collect information on how you interact with our website, including pages visited, links clicked, and other usage patterns.
- Device Information: Information such as your IP address, browser type, operating system, and device identifiers is collected to improve your experience and for security purposes.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To create and manage your account, process subscription payments, and deliver our online therapy services.
- Improving Our Services: To analyze usage trends and improve the functionality and user experience of our website.
- Communication: To send you service-related communications, such as appointment reminders, updates, and important notices.
- Compliance and Security: To monitor and secure our website against fraudulent or malicious activity and to comply with legal obligations.
3. How We Share Your Information
We will not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, IT services). These providers are required to protect your information and use it only for the services they provide.
- Legal Compliance: If required by law or to respond to legal processes, requests, or investigations.
- Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of the transaction.
- With Your Consent: Any other disclosures with your explicit consent.
4. Data Security
We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.
6. Third-Party Services
Our Services may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third parties you interact with.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Access and Correction: Request access to or correction of your personal data.
- Deletion: Request deletion of your personal data.
- Opt-Out: Opt-out of certain communications and data collection practices.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our Services after such changes will constitute your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Fixing You Now
Email: inquiries@fixingyounow.com